Refund, Returns & Repair Policy
Last updated: August 2026
Product Returns
If you are not satisfied with a product purchased from RichTech, contact us within 7 days of purchase. The item must be unused, in original packaging, and with all accessories. Please bring your receipt. Devices that are defective on arrival (DOA) are eligible for replacement or refund after we confirm the fault. Physical or water damage caused after purchase is not covered but may be eligible for a paid repair.
Non-Returnable Items
Opened accessories such as earphones, screen protectors, and cables cannot be returned once used, for hygiene and quality reasons, unless they are defective.
Refunds
Approved refunds are issued using the original payment method where possible, or as store credit.
Repair & Unlocking Services
Every repair starts with a free diagnostic. We examine your device, explain the issue, and give a firm price quote before any work begins. You must approve the price before we start. Completed repairs carry a limited warranty on parts and labor. The warranty does not cover new physical damage, water damage, or unrelated issues. Devices left uncollected for more than 60 days after notification may be considered abandoned. Unlocking services allow a device to work with other carriers; we are not responsible for any manufacturer warranty affected by an unlock.
Contact Us
Visit us at #52, Rue 22G, Cap-Haïtien, Haiti, Monday to Saturday, 8:00 AM to 6:00 PM. Call or WhatsApp: (509) 3160-7741. Or reach us through our contact page.
